RETURN & EXCHANGES
*We do not accept returns on sale items, or any items purchased with a promotional code of more than 20%. This purchase is a final sale. *Items purchased from the sale section are final sale
Qualifications for Returns/Exchanges:
The merchandise must be in its original condition with the original packaging. Items that have been worn are not eligible for exchange. Shipping and handling charges are non-refundable. The customer is responsible for return shipping costs. If your returned item does not meet the above requirements, your merchandise will be shipped back to you at your expense. Exchanges must be sent via U.S. Postal Service, FedEx, or UPS.
If you receive an item that is defective, damaged or incorrect, you must notify us via email within three (3) business days of receiving the merchandise. We’ll email you a shipping label for you to return the merchandise. Once you receive the label, please return damaged items with the original box and packaging. A replacement will be sent, if available, upon receipt. Items damaged due to buyers’ negligence will not be accepted. All goods must be unworn in order for exchange or refund.
Domestic Returns & Exchanges:
A $12.00 restocking fee will be deducted from each item on a return.
You can request a return/exchange for any unused items up to two weeks from the date you received your order. Please start the return/exchange at the bottom of our home page. After a return request has been made a shipping label will be emailed to the address used to place the order. Once you have received your return label your return must register in the mail stream within 7 days.
When your return arrives at our warehouse it will be processed within 7-10 business days. Once your return has been processed you will receive an email confirmation for the credited amount less the $12.00 restocking fee.
Any charges paid for expedited shipping will not be refunded.
Items purchased from a Streets Ahead retail partner must be returned to the retailer from which the product was purchased in accordance with their policies.
International Returns and Exchanges:
You can request a return/exchange for any unused items up to two weeks from the date you received your order. Please start the return/exchange at the bottom of our home page.
At this time, we cannot provide return labels for international orders. If you are exchanging an item, you will be responsible for the fees you incur when sending back your items using the courier of your choice. Once the exchange has been made, Streets Ahead will ship the exchange back to you free of charge. Please allow 2-3 weeks for your exchanged item to be made and shipped.
Streets Ahead will not reimburse you for the shipping charges or duties/ taxes you incurred.
If you have any concerns or questions regarding our shipping/return policy, please contact Customer Service: firstname.lastname@example.org
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